Where can I buy tickets in person?

In the Hungarian Handball Federation’s Shop (1087 Budapest, Könyves Kálmán krt. 76.), from Monday to Friday, between 12 p.m. to 6 p.m.

What should I do if I have an issue with ticket purchase, when and where can I get information?

If you experience any problem, please contact us from Monday to Friday from 12 a.m. to 6 p.m.:

Telephone: +36 1 766 45 77
E-mail: kezishop@hbmp.hu

Do I have to register to buy online tickets?

For buying a ticket or an item on the website www.kezilabdaszeretlek.com, you do not need to create an account or register, however, with registering you have an ability to personalize all your transactions and quicken the shopping process. Thus you will have to input your personal and delivery data only when registering and not for every purchase that you make on this website. If you would like to start your purchase without registering, please select option ‘Purchase as guest’ under ‘GUEST CUSTOMERS’. In case you are a registered member, please click on ‘RETURNING CUSTOMERS’ and enter your email address and password.

What is an E-ticket?

An E-ticket is an electronically sent ticket in PDF format. We send you the e-ticket via email. In case you buy more than one ticket, we kindly ask you to always print separately all PDF documents you get. In order to open the PDF document, you need Adobe Reader program.

How does an E-ticket work?

An E-ticket is an electronic ticket. Every single ticket has its QR code that contains all of the information in connection with your order. The validity of the above code is checked at the entrance.

With this ticket only one person can enter an event location once. It is therefore important to store the ticket securely and to not make it or the link available to other people. In the case of copies or multiple prints only the first person has the possibility to pass the admission control. The purchaser is liable to the promoter for any multiple prints or copies.

Your ticket should be printed to a standard, white A/4 (or letter) sheet. For printing you can use both laser or ink printers. However, it is recommended that you use a good quality printer so that the QR code on the printed ticket shows properly for scanning at the entrance of the event.

What should I do if the webpage doesn’t work properly?

We recommend you to use one of the following web browsers: Google Chrome, Mozilla Firefox. In case you use a different web browser and you experience some problems during operation, we suggest attempting to use one of the above mentioned browsers.

How do I know which tickets did I put in my shopping cart?

After opening the seating chart, the available seats highlighted in white can be selected. By pointing the cursor to the seats the info shows up of the seat (sector, row, seat, price etc.) When clicking to the selected seat it turns to green and the tickets get into your virtual shopping cart. You can directly access the shopping cart from anywhere by clicking the shopping cart icon at the top of a page. In the shopping cart all the booked items are shown including the price, quantity and selected seats. Below the tickets there is the total amount. When a selected ticket is required to be removed, please click on ‘remove’ button on the right side. When you want to remove all the tickets, please click on ‘empty cart’. After putting the items into the shopping cart, there is 15 minutes at your disposal until payment. The remaining time is displayed by a clock in the upper right corner of the screen. 

Can I reserve tickets?

No, it is not possible to reserve any tickets. In case you do not finalize your purchase and pay your tickets within 15 minutes, the system automatically release the chosen tickets and they get ‘free seat’ status again.

Can I modify or cancel my order?

We cannot change or refund any tickets. Tickets can be refund just in case event cancellation based on the conditions of the Organizers.
Please note that in case of event cancellation, we do not refund delivery costs.

What should I do if I do not receive an order confirmation email?

You will receive an order confirmation email shortly after you place your order. If you do not receive a confirmation email, the following problems might have occurred:

  • Misspelled email address: please check whether your email address is correct.
  • Unconfirmed transaction: it might happen that during the ticket buying process, your computer lost access to our ticketing system.
If you followed the steps of the ticket purchase correctly and you did not receive a confirmation email, please contact us, so we can detect and solve the problem. 

What should I do if the transaction process is interrupted?

After every purchase we send an automatic email, whether the transaction was successful or not. In case you experience an interruption to the transaction process and your request does not make it to the ticketing system, please resubmit your ticket request and try again.

How do I know that my order has gone through?

When your order is placed on the website and your payment transaction is successful, the seats in the interactive seatmap get the status ‘sold’. After a successful purchase the system sends a confirmation e-mail to the purchaser. If the confirmation e-mail does not arrive to your mail box within 1 hour, it does not necessarily mean that your purchase was unsuccessful. There can be many reasons why you do not receive the confirmation email. If there are any problems with your order, or you did not get any confirmation email, please contact us before retrying the transaction.

+36 1 766 4577